Your training lit a fire under me! I've been collecting like a crazy woman here. My boss has been worried about these huge deductibles and OOP expenses and he'll come in and ask, "what do we do with this high deductible???" I love telling him I've collected the entire amount! (most from the 2k to 3k range). His eyes popped out. I have three that are on a payment plan, which seems to be working as well as it has in the past. I thought you'd enjoy hearing that!!Karen A. Downey, BS, CMM, Practice Manager, Renewed Hope Radiation Oncology, Inc.